Support

Need help with one of our games? We usually reply within 2 business days.

Email: support@bigrockinteractive.com

Tell us which game you're playing, your device (for example "iPad Air" or "Pixel 8") and what happened. A screenshot helps a lot, and for purchase problems, so does your store receipt.

Voltbridge: common questions

How do I restore purchases (like No Ads) on a new device?

Open the Shop and tap Restore Purchases. Use the same Apple ID or Google account you bought with. No Ads can be restored. Volt packs are used up when you spend them, so they can't.

I bought something and it didn't show up.

Close the game fully, open it again, then tap Restore Purchases in the Shop. If it's still missing, email us with your store receipt and we'll sort it out.

I lost my progress or Volts after reinstalling.

Progress, Volts and unlocked styles are saved on your device, so deleting the app deletes them and we can't recover them. Anything bought with real money can be brought back with Restore Purchases.

Does the game work offline?

Yes. Voltbridge plays fully offline, including in airplane mode. Ad rewards (continue, double Volts, free Volts) need a connection, so they just hide while you're offline.

How do I turn off ads?

Buy No Ads in the Shop to remove automatic ads for good. Ads you choose to watch for a reward stay available if you want them.

Does it work on iPad?

Yes. Voltbridge fills the whole screen on iPad in portrait and landscape and supports Split View. Difficulty is identical on every device, so scores are fair.

Refunds

Purchases go through Apple or Google, so they handle refunds under their own policies:

iPhone and iPad: reportaproblem.apple.com
Android: Google Play refund help

Your data

Our games don't use accounts and keep your progress on your device. To ask about or delete anything we hold (like support emails), email us from the address above. Details are in our privacy policy.

Support

Voltbridge: common questions

Refunds

Your data

Other questions